WEBS rocks. UPS on the other hand...
So, I place an order with WEBS (at fabulous close-out prices) after closing on Wednesday night. It ships on Thursday, and (since it's not particularly far from Northampton to Cambridge), it's due to arrive on Friday.
When I get home (from a lovely soak and massage at Urban Oasis - highly recommended, by the way), it's not there. I check the online tracking, and it claims to have been delivered, and left at the rear door. I check every possible location, but it's not here.
I call UPS, and they say I can't do anything, and I should have the sender place a request for investigation.
At this point, I'm a little cranky, because, not only is my yarn not here, but there's no way the package was left at the back door; to get there, you have to open two gates and walk 3/4 of the way around the house. (Plus, it is completely unsheltered, so if they had left it there, it would have been soaked through from the rainstorm.)
So I call WEBS on UPS' advice, and not only are they pleasant and willing to deal with UPS, they offer to send me a new shipment. I didn't have to ask; they just offered.
Reasons to shop at WEBS:
- it is both a LYS (at least semi-L) and a convenient on-line store
- huge selection
- good regular prices, great sale prices, and a fantastic discount program
- nice, friendly people who want you to be happy
Reasons to use UPS:
- um, it's often the only option
When I get home (from a lovely soak and massage at Urban Oasis - highly recommended, by the way), it's not there. I check the online tracking, and it claims to have been delivered, and left at the rear door. I check every possible location, but it's not here.
I call UPS, and they say I can't do anything, and I should have the sender place a request for investigation.
At this point, I'm a little cranky, because, not only is my yarn not here, but there's no way the package was left at the back door; to get there, you have to open two gates and walk 3/4 of the way around the house. (Plus, it is completely unsheltered, so if they had left it there, it would have been soaked through from the rainstorm.)
So I call WEBS on UPS' advice, and not only are they pleasant and willing to deal with UPS, they offer to send me a new shipment. I didn't have to ask; they just offered.
Reasons to shop at WEBS:
- it is both a LYS (at least semi-L) and a convenient on-line store
- huge selection
- good regular prices, great sale prices, and a fantastic discount program
- nice, friendly people who want you to be happy
Reasons to use UPS:
- um, it's often the only option
posted by Nadira at Saturday, July 29, 2006
2 Comments:
Hey J, welcome back to blogging ...
Webs is a great place to shop online. I ordered the bamboo modular needles from them and they confirmed they got my order but a month went by & I never got it. I contacted them and ... oops, my order was overlooked. They shipped it free of shipping charges because it was their error. They are REALLY out to please their customers!
Hi Jess
Just wanted to let you know that I posted your July package yesterday. Hopefully it will be with you soon.
Your OSSP x
Post a Comment
<< Home