WEBS rocks. UPS on the other hand...
So, I place an order with WEBS (at fabulous close-out prices) after closing on Wednesday night. It ships on Thursday, and (since it's not particularly far from Northampton to Cambridge), it's due to arrive on Friday.
When I get home (from a lovely soak and massage at Urban Oasis - highly recommended, by the way), it's not there. I check the online tracking, and it claims to have been delivered, and left at the rear door. I check every possible location, but it's not here.
I call UPS, and they say I can't do anything, and I should have the sender place a request for investigation.
At this point, I'm a little cranky, because, not only is my yarn not here, but there's no way the package was left at the back door; to get there, you have to open two gates and walk 3/4 of the way around the house. (Plus, it is completely unsheltered, so if they had left it there, it would have been soaked through from the rainstorm.)
So I call WEBS on UPS' advice, and not only are they pleasant and willing to deal with UPS, they offer to send me a new shipment. I didn't have to ask; they just offered.
Reasons to shop at WEBS:
- it is both a LYS (at least semi-L) and a convenient on-line store
- huge selection
- good regular prices, great sale prices, and a fantastic discount program
- nice, friendly people who want you to be happy
Reasons to use UPS:
- um, it's often the only option
When I get home (from a lovely soak and massage at Urban Oasis - highly recommended, by the way), it's not there. I check the online tracking, and it claims to have been delivered, and left at the rear door. I check every possible location, but it's not here.
I call UPS, and they say I can't do anything, and I should have the sender place a request for investigation.
At this point, I'm a little cranky, because, not only is my yarn not here, but there's no way the package was left at the back door; to get there, you have to open two gates and walk 3/4 of the way around the house. (Plus, it is completely unsheltered, so if they had left it there, it would have been soaked through from the rainstorm.)
So I call WEBS on UPS' advice, and not only are they pleasant and willing to deal with UPS, they offer to send me a new shipment. I didn't have to ask; they just offered.
Reasons to shop at WEBS:
- it is both a LYS (at least semi-L) and a convenient on-line store
- huge selection
- good regular prices, great sale prices, and a fantastic discount program
- nice, friendly people who want you to be happy
Reasons to use UPS:
- um, it's often the only option